Terms of use
Generally
www.deltamo.gr is the "Website" that hosts the "Electronic Store" deltamo.gr, for the exhibition and sale of furniture and household items via the Internet, owned by the company "PITSOULAKIS SA" with distinctive title "DELTA MO", based at Pavlou Zografistou 6, 71305, Heraklion Crete with VAT number: 998089404 / D.O.Y HERACLEIOU, Register of Anonymous Companies number 66778/70/B/08/50, G.E. number MH.: 7765302700, tel. 2810 361831, and email: mailme@deltamo.gr, which legally manages it.
The following Terms govern the use of this website and the contract formed between us for the purchase of products through this website.
These Terms constitute the rights and obligations of all users in relation to the products and services offered by us through this website.
Before entering our Online Store we invite you to carefully read the following Terms of Use before making any purchase.
However, any action you take in our Online Store, such as browsing it, subscribing to our Company Newsletter, or purchasing our products, is considered as unconditional acceptance of these General Terms of Use and Transactions & you unconditionally and irrevocably accept the terms which are formulated here without any exception.
If you disagree with any of these Terms of Use, you must not take any action on our Website, including simply browsing it.
By accepting the present terms in accordance with the above, users expressly and unconditionally declare that they are of legal age that allows them to be bound by these general terms regarding the use of deltamo.gr's services and products.
Use of the website
The Terms set out on this page are the only terms and conditions that govern the use of the website www.deltamo.gr and supersede any other case unless there is a prior written agreement between us. You agree that, by submitting your order from our website, you have read, understood and accepted the Terms. These Terms are important as they are intended to protect your legal rights as our valued customers and to protect our rights as a company, as well as to create a legal mutual agreement between us.
You expressly agree that:
A. You use the website only for legitimate orders
B. You will not place any speculative, false or fraudulent order. If we have reasonable suspicions that you have made such orders, we will cancel the order and inform the relevant authorities.
C. You must provide correct and accurate information (e-mail address, postal address and contact information) and accept the use of this information by us in case this is needed (see also the Privacy Policy).
D. If you do not provide us with all necessary information, we may not be able to process your order. Additional costs that may arise from incorrect data are borne by the customer.
Personal Data Protection Policy
The protection of personal data is governed by the principles of Law 2472/97 as amended by Law 3471/2006 on the Protection of Personal Data. A necessary condition for the initiation of mediation between us is the disclosure by you of some of your personal information. When you place an order, we will ask you for your full name, the address to which the products sold will be shipped, your landline phone number (or any other phone number you wish to be used to better serve you), your email address (e-mail address) etc. and in case you choose to make your payments via credit card, its number and its expiry date. The deltamo.gr website, strictly following the principles of personal data protection provided by the relevant laws and international conventions, will not make any illegal use without your prior approval. The deltamo.gr website in no way discloses, publicizes, sells, exchanges the personal information and information you entrust to us. As an exception, your personal information may be made public by the company, always following the procedure prescribed by law when this is imposed by a Public Authority, a court, etc. In any case, employees of DELTA MO-PITSOULAKIS SA who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken. In extremely rare and special cases, your personal information may also be disclosed to companies collaborating with DELTA MO-PITSOULAKIS SA, in order to support, promote and execute your business relationship with us, but always under conditions which fully ensure that your personal information is not subject to any illegal processing.
You can at any time proceed if there is a reason to change the personal information you have communicated to us or limit or cancel the use of some of these information.
Descriptions & Provision of Information
The information provided on deltamo.gr is complete, true, valid and up-to-date, whether it concerns our identity or the Products/services provided by our Online Store. The photographs regarding the Products displayed are a true, realistic and accurate representation of our Products, however the above guarantees are subject to any technical or typographical deficiencies or errors, which cannot be foreseen or have occurred unintentionally or due to operational interruptions of this website or due to force majeure. We suggest, if in any doubt, that you ask for samples to be sent to you after your order has been completed in order to choose the one that suits your space, however wood is a natural material and it is possible that its shade and "waters" may vary slightly in the final product that you will receive. The same goes for fabric shades where there can be a slight difference from batch to batch. We also advise you to correctly measure the dimensions of where the furniture will pass inside your space.
Third Party Websites
To facilitate your access to its websites, deltamo.gr may include links to Internet websites, which are the property of third parties or are managed by third parties and are themselves responsible for their content.
Products
deltamo.gr reserves the right as it chooses at its free judgment and discretion the Products it will make available for sale, and may from time to time withdraw or renew them freely and without the obligation of warning, your consent and/or simple information. This also applies to any offers, discounts and any pricing policies it follows from time to time, as such determination is at our sole discretion. All Products are available for personal use only and not for commercial use, such as resale.
Availability of Products
All products displayed on the site are offered for sale provided that they are still available at the time of receiving your order. In the event that a product is no longer available or cannot be produced/supplied, we reserve the right to provide you with information on a substitute product of equal and superior quality and value that you may purchase. If you do not wish to purchase another product, we will refund the amount you may have been charged.
Prices and Method of Payment
The prices of the products are those listed on the website, except in cases of obvious error. Although we try to ensure that the product prices on the website are correct, errors may occur. In the event that we discover an incorrect price for any of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm the order with the correct price or cancel it. If communication with you is impossible, the order will be considered invalid and if you have proceeded to pay for the products in the order, your money will be returned.
We are under no obligation to deliver products to you at the incorrect (lower) price (even if we have sent the Order Receipt Report) if the error in price is obvious and could easily be recognized by you as an error.
Prices on the website include 24% VAT. Prices do not include shipping costs, which will be added to your order total in accordance with the Shipping Costs Guide.
The prices in our online store are not necessarily the same as the prices in our physical stores, nor can a product purchased from our physical store be exchanged for another product from our online store or vice versa.
We reserve the right to change website prices without notice. In this case, the changes (unless it is an error as specified above) do not affect an order for which you have already received the Order Confirmation.
Once you have selected the products you want and want to proceed with the purchase of the products you have added to your shopping cart, your next step is to proceed with the payment of the order. To do this, you must:
1. Fill in the shipping details of the order correctly and choose the payment method
2. If you choose to pay by credit card, then you will be taken to a secure location to enter your card details.
3. If you choose to pay by bank transfer (e-banking), then you complete your order.
4. After you have shipped your order, you will receive an Order Receipt e-mail, which means that we have received your order and are processing it.
5. Finally, for your order to be valid, you must have received the Order Confirmation from us.
You can pay with Visa, MasterCard credit cards.
For your security, your credit card details will be encrypted. Authorization for payment must be made at time of order. Your credit card will be charged when the products are shipped to you.
For the required security of your payment, payments are made through the Piraeus Bank website.
Your credit card is subject to authorization and validity checks by the card issuer. In the event that your issuer is unable to authorize payment to us, we shall have no liability for any delay or failure to deliver and may be unable to enter into a contract with you.
Product Shipments
The products can be sent to you anywhere within the Greek territory. The products can be sent to you in the ways described in "Delivery". We make every effort to carry out the order for the products by the delivery date set out in the Order Confirmation or if the delivery date is not specified exactly, within 30 days of the day we send you the Order Receipt Report, unless there are unforeseen factors or reasons of force majeure.
Reasons for a delivery delay may be:
• The configuration of products tailored to you
• Unquantifiable and unpredictable factors
• The area of delivery.
If for any reason we delay the delivery of your order, we will keep you informed and offer you the option of delivering the order on the new delivery date or canceling the order with a refund. Please note that deliveries are not made on Saturdays or Sundays.
Please confirm that the products you are ordering will fit in your home or the place you want us to deliver them to. If the product does not fit, you can accept the delivery or return the product, at your own expense (see Returns Policy).
Refusal to execute an order
We reserve the right to refuse an order or refuse to fulfill an order after we receive it or after we have sent you the Order Receipt Report, in our sole discretion and without having any obligation to you or any third party for the reason for the refusal . We also reserve the right to withdraw any product at any time, or to change or delete material and content. Nothing in these terms is against your statutory rights.
Failure to Deliver
If we cannot deliver to you, we will find a safe place to leave your package. If we are unable to find such a place, the products will be returned to us or to partner storage and product transport companies. We will not leave any relevant note about how you will receive your products. We may need to charge you for storage and reshipping of your order. Such costs are detailed in the Shipping Costs Guide.
Ownership - Risk
Until the payment of the purchase price of the product and any other costs (transportation, etc.) our company retains ownership of the product, which is transferred to you upon full payment, while the risk is transferred upon delivery.
Right of Withdrawal
deltamo.gr gives you the possibility, through the completeness of the descriptions and photos, of which it posts on its pages, to enjoy a real, realistic and accurate display of our Products from your computer screen easily and quickly, however the responsibility the choice of the product and its suitability for your purposes is solely yours. But wanting to cover our customers even more, we offer the possibility of returning the products. If you have purchased a product through our online store or over the phone, you have the legal right to cancel within 14 calendar days and receive a full refund by returning the product or products in their original condition. This right does not exist for products that have been produced or adapted to your particular needs or for products that are not returned for hygiene reasons. Also, the right of withdrawal does not exist for the furniture, when it has already been assembled by you.
To exercise the right of withdrawal, you must notify us of your wish by sending us an e-mail at mailme@deltamo.gr, within 14 days of receiving the products from you. You can then return the product in one of the ways described in the Returns Policy (see below in the article "Returns Policy"). In the event of a product return, your refund will be completed within thirty days of the date we receive the products. In this case, you only bear the direct cost of returning the products.
Please note that you must take care of the products you wish to return in accordance with your right of withdrawal while they are in your possession so that they are in their original (factory) condition. Products must be returned to us in a salable condition, therefore returns are only accepted if the products you wish to return are in the same condition as you received them, i.e. unsealed or tampered with them, together with the documents, the retail receipt and the packaging that came with the product. In the event that a returned product does not meet the aforementioned conditions, it will be returned to the sender at the sender's expense.
Nothing in the above is against your legal rights.
Returns Policy
General policy: In case you want to exercise the right of withdrawal within a period of time as mentioned in the paragraph "Right of Withdrawal", you must inform us in writing by sending us an e-mail to mailme@deltamo.gr.
Please return the product back to us, at your own risk, as soon as possible, to the address (DELTA MO-PITSOULAKIS A.E.V.E. – Irini & Filias 71 – 715 00 Heraklion – Crete). The cost of returning the products to us in this way is borne by the customer.
If you have any questions about the above procedure, you can contact the Customer Service Department on 2810 361836.
Exchange or return of products at a DELTA MO-PITSOULAKIS SA store: The general returns policy described above can be modified as follows in case you have access to a DELTA MO-PITSOULAKIS SA store .. In this case, you can personally return the product to a DELTA MO-PITSOULAKIS SA store, at your own risk and hand it over to the store staff, after having previously contacted the store manager .
We will fully examine your returned product and advise you of your right to a refund, if any. Your refund will be processed as soon as possible (in any case no later than 30 days from the day you notified us to return the products). The refund will be made to the credit card you originally gave us to charge the order at the time of purchase. In any case, the responsibility for returning the product rests with you and the return costs are borne exclusively by the customer, as specified above.
Products that have been damaged, or are not in the same condition as when you received them, or have been used will not be refunded.
Exceptions
According to EU Guarantees and Returns guidelines, the 14-day withdrawal period does not apply to products that are made to order or are clearly personalized — e.g. products marked TO ORDER
Nothing in the above is against your legal rights.
Return Policy - Defective products
If you believe that a product you received does not meet the Contract at the time of delivery, contact the Customer Service Department at 2810 361836 or send us an e-mail at maime@deltamo.gr with details of the product and its defect.
You should return the product to DELTA MO-PITSOULAKIS A.E.V.E. – Irinis & Filias 71 – 715 00 Heraklion – Crete, charged according to the Shipping Costs Guide.
We will carefully examine the product and notify you of your right to a replacement or refund (if you have one) within a reasonable time. We will process the refund or replacement of the product as soon as possible and in any case no later than 30 days from the day we send you the e-mail confirming your right to a replacement or refund.
For products returned by you due to a defect, if any, we will refund all of your money, including the amount you were charged for returning the product to us.
None of the above terms are contrary to your statutory rights.
Subscribe to Newsletter
Your registration to our Company's Newsletter is voluntary and is not a mandatory procedure for making a purchase from our Online Store or for the provision of our other services, including your simple browsing of our Website. Your registration to our Company's Newsletter Service is completed by entering your e-mail address (email) in the corresponding field on our page. By completing your registration, you give us your express consent for our Company to send you informational and promotional material about its Products and services, as well as related advertising messages.
Written communication
By using our website, you agree that communication between us must be in writing. We will contact you by e-mail and give you information by posting notices on our website. For the terms of the agreement, you agree to this electronic method of communication and accept that all contracts, information, notices and other communications we provide to you electronically comply with all legal requirements. This term does not conflict with your statutory rights.
Changes
We reserve the right to change and modify the applicable terms and conditions for the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their notification, which may be given by any means including, but not limited to, the posting of new terms and conditions on the website. Any use of the website following such change or modification shall be deemed to constitute your acceptance of such changes, modifications, additions or deletions. DELTA MO-PITSOULAKIS SA may, at any time, terminate, change, suspend or discontinue any aspect of this website including the availability, photography, presentation or description of any product or service.
Limitation of Liability
deltamo.gr has made every effort to depict the products it has as accurately as possible by displaying photos, descriptions and more specific comments. However, this website may contain errors (typographic, numerical and illustration). deltamo.gr does not guarantee the accuracy or completeness of the illustrations and descriptions or the reliability of any advice, opinion, statement or other information referred to or available on this Website. DELTA MO-PITSOULAKIS S.A.E., its employees or other agents, shall have no liability, under any circumstances, for any consequential, incidental, indirect, special damages or costs or monetary penalties, including, but without limitation, lost profits, business interruption, loss of information or data, or loss of customers, loss or damage to property and any third party claims arising out of or in connection with the use, copying or presentation of this website or its contents or any other linked website, regardless of whether DELTA MO-PITSOULAKIS A.E.V.E. was informed, knew or should have known of this possibility.
Copyright
All intellectual property rights of this Website that it contains belong to DELTA MO-PITSOULAKIS SA or to third parties that are legally concerned. All the design of the deltamo.gr website, the content, the text, the graphics and the photos are the property of DELTA MO-PITSOULAKIS SA. The company's trademarks, and all kinds of distinguishing features of the company are the property of DELTA MO-PITSOULAKIS SA. and no third party has the right to use them in any way without the prior written permission of the company. By accessing this Website you agree to accept the above copyright laws.
Applicable law
All transactions you carry out through deltamo.gr are governed exclusively by Greek law. For any dispute arising from this, the competent courts for its resolution are exclusively the courts of Heraklion, Crete. If any term hereof is found to be invalid or invalidated by a court order, this will not affect the validity of the remaining terms. The Company reserves the right to modify or renew the terms and conditions of dealing with it. The modification or renewal will be effective from the moment this text is updated regarding any change.
Other terms
deltamo.gr reserves the right at any time, without justification and without prior notice to the User, to suspend, suspend or terminate the operation of the website/online store or certain Services or the marketing of certain Products. Your use of this Website and any transaction you make in our Online Store is at your sole risk.
Comments are welcome. Please send us your comments via our contact form or by writing to: mailme@deltamo.gr
